DOT issues and regulate OSP license for call centers in india region.
'OSP Centre' is the infrastructure at a location in India which is used by the OSP for providing the Application Services. 'Domestic OSP' means the OSP providing the Application Services within national boundaries. 'International OSP' means the OSP providing the Application Services beyond national boundaries.
DOT OSP License | How to Apply for DOT OSP License
What is DOT OSP License ?
OSP is nothing but the abbreviated form of ‘Other Service Provider’. A company providing Application Services is said to be Other Service Provider. ‘Application Services’ means providing services such as e tele-banking, tele-medicine,tele-education, tele-trading, e-commerce, call centre, network operation centre and other IT Enabled Services, by using Telecom Resources provided by Authorised Telecom Service Providers.
‘OSP Centre’ is the infrastructure at a location in India which is used by the OSP for providing the Application Services. ‘Domestic OSP’ means the OSP providing the Application Services within national boundaries. ‘International OSP’ means the OSP providing the Application Services beyond national boundaries.
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Following Service Providers like tele-banking, tele-medicine, tele-education, tele-trading, e-commerce, call center, network operation center and other IT Enabled Services using telecom resources are required to obtain OSP Registration. Telecom Resources are telecom facilities used by an OSP including, but not limited to Public Switched Telecom Network, Public Land Mobile Network, Integrated Services Digital Network (ISDN) and /or the telecom bandwidth provided by authorized telecom service provider.
To obtain a OSP Registration in India, it is mandatory for the entity to be a Private Limited Company. Therefore, Entrepreneurs having plans for starting a call center or BPO or e-commerce or other IT Enabled Services must incorporate a Private Limited Company.
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CAN A COMPANY APPLY FOR MORE THAN ONE REGISTRATION?
Yes, a company can have multiple registrations. After receiving registration for one location, the OSP can apply for another location providing the OSP license of the obtained location and a copy of incorporation by ROC.
FOR HOW LONG IS THE OSP LICENSE VALID?
The validity of the OSP license extends upto 20 years from the date of issue, after which it can be extended to upto ten years each time.
CAN A REGISTRATION BE TRANSFERRED TO ANOTHER PRIVATE LIMITED COMPANY?
No. Transfer of OSP registration from one Private Limited Company to another is prohibited by the DOT.
WHAT ARE THE FORMALITIES OF AN OSP AFTER OBTAINING THE LICENSE?
Within six months of completion of the financial year, the OSP must submit “Annual Return” to the registering authority. The annual return must indicate the details of the activities of the previous financial year and the status of their continuing the OSP operation. Once the status is validated, the operational OSPs shall be put in the Active OSP list. Those OSPs who do not submit the annual return for consecutive three years will be put in the dormant list and their registration will be cancelled after keeping them for two years in the dormant list. Such list would be made available on the DOT website.
WHAT ARE DOMESTIC OSP AND INTERNATIONAL OSP?
OSP providing the application services within national boundaries is known as Domestic OSP. Whereas, OSP providing application services beyond national boundaries is known as International OSP.
CAN A DOMESTIC OSP CONNECT WITH INTERNATIONAL OSP?
Interconnectivity between Domestic and International OSP is not permitted by the DOT.