Accessibility of government services through the contemporary digital landscape improves efficiency and convenience to the users. Karnataka One is an integrated e-Governance initiative by the Government of Karnataka that offers residents one window for reaching access to various governmental and nongovernmental services under one umbrella. This facility simplifies the delivery of essential services because various departments are brought together, allowing residents to make use of public services at any convenient point, either on the web or at specified service centres.
It’s aforementioned that the Karnataka One was made with the intention of engaging citizens. It has extended services such as bill payments, tax collections, and utilities, as well as government certificates and banking services, among others. Such an initiative is expected to bring down the frequency of required visits to government offices, thus minimising bureaucratic delays and enhancing transparency, accountability and efficiency concerning service delivery.
Karnataka One, being accessible to online portals, mobile apps, and physical service centres found across the state, also bestows a single solution for all its residents in terms of services availed through access. This project caters to the vision of Digital India, aiming to make people empowered through the use of technological governmental solutions. Whether it’s paying utility bills, getting certificates, or any other municipal service, Karnataka One is revolutionising the interaction of citizens with the government of Karnataka.
Services Offered Under the Karnataka One Portal
A citizen centric initiative, the Karnataka One Portal expected convergence of government as well as non-government services to accessible forms at a single access point. System decentralised makes available online and mobile apps, citizens can also access services via physical service centers. The whole scheme takes away the bureaucratic interventions to simplify service encounters for the citizen and enhance efficiencies and transparency.
Karnataka One Service Interface
Karnataka One services are available to citizens through:
- The official Karnataka One Website’s online portal.
- The Karnataka One mobile application allows service access via the application.
- Physical service centres were established in all major cities and towns.
This happens to be the hallmark of Karnataka One, as it truly brings to every person thousands of government and utility services, allowing him or her free-ranging transactions every day without stepping into a bureaucracy. While it impacts the efficiency of governance, one-stop shops also increase transparency in governance and citizen convenience by bringing together different departments under one portal. Billing, taxes, certificates, and public welfare schemes, for instance, come under a single window system to ensure that they are easily obtainable through a single click for residents in Karnataka.
1. Tourism and Public Transport Services
Karnataka One offers many different tourist services, such as bus ticket reservations through KSRTC, railway ticketing assistance, hotel bookings as well as government tourism packages.
2. Utility Bill Payments
Within Karnataka One, consumers have access to many services enabling them to pay various utility bills without physically going to multiple offices. The utility services include:
- Electricity bill payments to BESCOM (Bangalore Electricity Supply Company)
- HESCOM (Hubli Electricity Supply Company)
- GESCOM (Gulbarga Electricity Supply Company)
- CESC (Chamundeshwari Electricity Supply Corporation)
- MESCOM (Mangalore Electricity Supply Company)
- Water bill payments to BBMP (Bangalore Water Supply and Sewerage Board) and KUWSDB (Karnataka Urban Water Supply and Drainage Board)
- Gas bill payments to Bharat Gas, HP Gas, and Indane Gas
- Phone and mobile recharges, including BSNL bill payments and prepaid and postpaid service recharges.
3. Property Tax and Revenue Services
Residents can pay their property taxes and access a suite of revenue-related services easily. This includes:
- Property tax payment by BBMP (Bangalore Bruhat Mahanagara Palike) in urban and rural localities
- Land Revenue Services: Record of Rights, Tenancy, and Crops (RTC)
- Khata Certificates and Extract Services
- Encumbrance Certificates concerning property transactions.
4. Transportation and RTO Services
Several services, including driving licenses, learner’s licenses, renewals, international driving permits, vehicle registrations, payment of road tax, traffic fines, and the online payment of traffic challans, are facilitated by Karnataka One in coordination with various RTO services.
5. Aadhaar Services and Identity Services
The access is made available for services pertaining to Aadhaar enrollment and updating, also given that services are enabled for linking Aadhaar to multiple services such as banks, LPG, and pensions, as well as provisions for Voter ID (EPIC) and support for application towards PAN Cards.
6. Banking Financial Services
A major section of Karnataka One covers all bank-related business and banking services like account opening, deposit, withdrawal, etc., and all premium payments for insurance, including those relating to LIC: health and vehicle insurance have also made it possible through the platform. In addition, the platform offers e-stamping and franking services for legal and financial transactions and payment requisition requests by the government fee.
7. Birth, Death and Other Certificates
Citizens may apply for many government-issued certificates, including registration forms, correction and duplication of a birth certificate. It also provides death certificate services. Besides these, there are also caste certificates under the specific SC, ST, and OBC categories, along with income, domicile and marriage registration certificates.
8. Social Welfare and Healthcare Services
This would be a complete set of welfare and healthcare services offered by Karnataka One; for instance, it includes everything from Ayushman Bharat to the State Health Scheme and health insurance registration to old age homes to disability certificates and various other aid programs.
9. Educational and Examination Services
This portal is endowed with the educational services, namely:
- Scholarship applications (SC/ST, Minority and Merit-based)
- SSLC and P.U.C. Examination fee receipt
- Registration and declaration of results for University Examinations such as Bangalore University and VTU
- Application under RTE admissions.
10. Municipal and Civic Services
Karnataka One provides easy access to municipal services in various urban local bodies.
- Payment of fees for garbage collection and waste management.
- Application for trade licenses and business permits.
- Lodging of complaints concerning civic issues.
- Approval of building plans.
11. Police and Legal Services
This site provides legal and security services like the tracking of FIR statuses and online complaint filing to the police.
- Issuance of Police Verification Certificates for employment, passports, and rental agreements.
- E-Court Services: monitoring case status and filing RTI applications.
12. Agricultural and Farmer Services
Farmers make use of agricultural services, including registering for soil health cards and enrollment in crop insurance schemes. Applications for subsidies on seeds, fertilizers, and implements. Registration for the PM Kisan Samman Nidhi Scheme.
Franchise Registration
They promote a partnership among the private sector, its entrepreneurs, and the government by setting up Karnataka One Franchise Centres. These centres provide necessary government and utility services to the citizens, bringing services to their doors in rural and urban areas. The franchise registration process involves registering online through the Karnataka One website, fulfilling eligibility criteria, and getting the necessary approvals.
To apply, do the following:
- Go to the Karnataka One Portal and select Franchisee Registration.
- Complete the application form, which seeks information about the business, applicant particulars, available infrastructure, and financial capabilities.
- Upload other necessary documents such as proof of identity, business registration certificate, GST-related documents, and proof of the location.
- Verification and Approval: The government examines the application, inspects the premises, and approves the state of affairs.
- After approval, the franchisee enters into an agreement and attends training.
Once operational, the franchisees will provide services such as bill payments, tax collection, issuing certificates and rendering other government services in an effort to push digitised governance.
Registration Process Under Karnataka One
Karnataka One Portal offers easy access for citizens across various government and utility services. To use any of these services online, the user has to register on the portal first.
- Visit the official Karnataka One website. Go to the official Karnataka One portal at https://www.karnatakaone.gov.in. On the homepage, click on Sign Up or New User Registration.
- Enter your personal details. Fill in your relevant details like your full name (as per Aadhaar or official records), mobile number for OTP verification, email for communication and updates on services, date of birth, gender, etc.
- Create Login Credentials. Choose a username (a unique identifier for logging in). Create a strong password with uppercase, lowercase, numerals and special characters.
- Mobile number verification (OTP authentication). An OTP will be sent to your registered mobile number. Enter the OTP and click Verify.
- Fill in Your Address and Aadhaar Information (Optional but advisable). Enter the permanent address, as endorsed by Aadhaar or other relevant ID verification methods. Enter Aadhaar Number (if available) to verify government services with ease.
- Complete Registration & Login. Once the entered details have been checked, click on Submit. Registered username and password should be used to log in and access the services.
Conclusion
Karnataka One Portal is a modern intervention designed to ensure easy access of the people to government and utility services for their convenience, transparency, and enhancement of efficiency. By bringing a multitude of services onto a single platform, it removes the need for subsequent visits to government offices, thus eliminating delays caused by bureaucracy. Karnataka One provides a vibrant online solution for bill payments, tax services, certificate applications, transport, and welfare programs. The portal encompasses the needs of both urban and rural folks via internet access, a mobile app, and physical service centres. In moving towards a digitally empowered society, the Karnataka One Portal is an important vehicle for citizen centric governance that Karnataka is trying to realise.
